Customer communication services

Customer Support Services

Professional handling of customer questions on your behalf, following your policies and tone.

• Responding to customer enquiries
• Escalating complaints and complex cases to your team
• Clear records of each conversation

Social Media Communication Management

Management of customer conversations on your business social media pages.

• Monitoring messages and comments
• Consistent, on-brand replies
• Reporting on common customer questions

AI-Powered Customer Support

An AI agent that understands customer questions and drafts accurate first responses.

• Understands intent: prices, availability, bookings
• Answers only from your approved information
• Hands uncertain cases to a person

In development: not offered to customers yet. Contact us if you would like to hear when it becomes available.

Facebook Messenger Inquiry Management

Receive and respond to Messenger enquiries from your authorised Facebook business Page.

• Connect an authorised business Page
• Automated, professional replies
• Every conversation logged and organised

In development: not offered to customers yet. Contact us if you would like to hear when it becomes available.

Lead and Inquiry Tracking

Customer details and enquiry topics organised in one dashboard.

• Collects the details your team needs
• Tracks the status of each enquiry
• Filter, search and export

In development: not offered to customers yet. Contact us if you would like to hear when it becomes available.

Business Workflow Automation

Automation that connects customer conversations to the rest of your business processes.

• Notifications to your team
• Hand-off to your existing tools
• Configurable rules

Planned: not offered to customers yet. Contact us if you would like to hear when it becomes available.