Available
Customer Support Services
Professional handling of customer questions on your behalf, following your policies and tone.
AI-powered business communication
Intelligent AI Agents for Smarter Business Communication
Streamline customer conversations, manage inquiries, and deliver better customer experiences with intelligent AI-powered automation.
Facebook Messenger integration is in development and will use Meta's official APIs.
Business Page · Messenger
AI agent active · sample conversation
Hi! Do you have availability this Saturday for 2 people?
About Nollon
Customer communication, handled professionally
We help businesses manage customer communication: answering enquiries, managing social media conversations and setting up automation that keeps customers informed.
Customer support
Replies to customer questions that follow your policies.
Social media conversations
Messages on your business pages managed consistently.
AI agent development
We are building Nollon AI to automate first replies.
Automation
Connecting conversations to your team and processes.
Services
What we offer
Each service is labelled so it is clear what is available today and what is still being developed.
Available
Social Media Communication Management
Management of customer conversations on your business social media pages.
In development
AI-Powered Customer Support
An AI agent that understands customer questions and drafts accurate first responses.
In development
Facebook Messenger Inquiry Management
Receive and respond to Messenger enquiries from your authorised Facebook business Page.
In development
Lead and Inquiry Tracking
Customer details and enquiry topics organised in one dashboard.
Planned
Business Workflow Automation
Automation that connects customer conversations to the rest of your business processes.
Product tour
See how the AI agent works
A look at the four parts of the platform being built. Screens show sample data.
In development
Every Messenger conversation in one place
Messages from your authorised Facebook Page arrive in a clean inbox, with the AI's replies alongside.
- ✓Unread and needs-a-person filters
- ✓Team can reply or take over any time
- ✓Full conversation history
Sarah M.
Do you have availability this Saturday?
Omar K.
How much is the standard package?
Lena P.
Thanks, see you then!
James R.
I haven't heard back about my order
Do you have availability this Saturday?
Yes! Could you share a preferred time?
Reply as team…
Illustration with sample data
Our product · Nollon AI
Explore the platformAn AI agent platform, not just a chatbot
An AI agent platform that helps businesses understand customer messages, reply professionally and keep every enquiry organised. It starts with Facebook Messenger enquiries and is designed to grow into a full assistant for business operations.
Messenger enquiry handling
In developmentReceive customer messages from an authorised Facebook business Page.
Understanding customer questions
In developmentIdentify what the customer needs: price, availability, booking or support.
Professional automated responses
In developmentReply in the business's tone using only its approved information.
Collecting customer information
In developmentAsk for the details the team needs, such as dates or contact preferences.
Organising and tracking enquiries
In developmentLog every conversation with its topic, status and outcome.
Conversation management dashboard
In developmentReview, approve, pause and search conversations in one place.
How it works
From message to organised enquiry
A simple, controlled workflow. Your team can review or take over at any point.
Step 1
Connect your Page
An authorised admin connects the business's Facebook Page through Meta's official login.
Step 2
Receive enquiries
Customer messages sent to the Page arrive securely in the platform.
Step 3
AI understands
The agent identifies what the customer needs and checks the business's approved information.
Step 4
Relevant response
A clear, professional reply is prepared. Uncertain cases go to a person.
Step 5
Organised
Each conversation and its details are logged so the team can follow up.
One platform
Reply. Organise. Grow.
The whole customer conversation, from the first message to the follow-up.
01
Reply
Answer every enquiry
Professional first replies to Messenger enquiries, from your approved information.
In development
02
Organise
Keep track of every lead
Topics, customer details and status recorded so nothing is missed.
In development
03
Grow
Run more of the business
Bookings, payments and schedules handled in the same conversation.
Planned
Channels and connections
Starting with Facebook Messenger. Other channels are on the roadmap.
Facebook Messenger
First channel
Instagram messages
Next channel
WhatsApp Business
Messaging
Website chat
On your own site
Shared inbox
Calendars
For bookings
Payments
Payment status
Webhooks & API
Your own tools
Built for
Businesses that talk to customers every day
Any business that receives questions on its Facebook Page can use the AI agent, for example:
Travel agencies
Clinics and salons
Restaurants and cafés
Online shops
Property and lettings
Education and training
Local service businesses
Agencies managing client pages
Future vision
Built to grow with your business
After Messenger enquiries, the platform is designed to expand into the rest of the customer journey. These capabilities are planned and not available yet.
Bookings and appointments Planned
Let customers request and confirm bookings in the conversation.
Payment tracking Planned
Show payment status and send payment reminders.
Customer accounts Planned
Look up customer details and past enquiries.
Services and subscriptions Planned
Manage the services and plans each customer has.
Business schedules Planned
Share opening hours, availability and staff schedules.
B2B client dashboards Planned
A dedicated dashboard for each business client.
More platforms Planned
Additional messaging channels and business tools.
FAQ
Common questions
Nollon is the business that provides customer communication services. Nollon AI is the AI agent software product that Nollon is developing.
Let's talk about your customer communication
Tell us how your customers contact you today and we'll explain how we can help.