How it works

From customer message to organised enquiry

How Nollon AI will handle Facebook Messenger enquiries. This workflow is in development.

Step 1
Connect an authorised Facebook business Page
A Page admin signs in with Meta's official login and chooses which Page the agent may handle. No password is shared.
Step 2
Receive customer inquiries
When a customer messages the Page, Meta securely notifies the platform. Each notification is verified before it is processed.
Step 3
The AI agent understands the message
The agent works out what the customer needs (price, availability, booking or support) using only the business's approved information.
Step 4
Generate a relevant response
A short, professional reply is sent in the business's tone. If the agent is unsure, the message is held for a person.
Step 5
Organise conversations and details
The conversation, topic and any details the customer shared are logged so the team can follow up.

What the agent does with each message

Anything risky or uncertain goes to a person.

Questions about prices, availability, services or bookings

Professional reply from approved information

Customer shares details the team needs

Details recorded with the enquiry

Unusual request the agent is unsure about

Held for the team to review

Complaints, refunds and sensitive topics

Not answered automatically; passed to a person

Spam or messages unrelated to the business

Not answered

The platform is being built so that customer messages are only used to respond to the customer and organise the enquiry for the business.