You can ask Nollon to delete the personal information we hold about you, including messages you sent to a Facebook Page that uses Nollon AI. You can make a request in either of the ways below.
Option 1: Request deletion by email
- Email nollon@travelcompany.com with the subject “Data deletion request”.
- Include your name, the email address or Facebook name you used, and the Facebook Page you messaged, if any.
- We may ask you to confirm your identity before deleting data.
- We will confirm when the deletion is complete, within [number] days.
Option 2: Remove the app through Facebook
If you connected a Facebook account or Page to Nollon AI:
- Open Facebook and go to Settings & privacy → Settings.
- Select Apps and websites (or Business integrations for Pages).
- Find Nollon AI, select Remove, and confirm.
Facebook then sends us a deletion request. We start deleting the related data and give you a confirmation code that you can check on our deletion status page.
What we delete
- messages and conversation records linked to you;
- details you shared in conversations, such as contact information;
- for businesses: connected Page details and stored access tokens;
- contact-form submissions you sent us.
What we may need to keep
We may keep limited information where the law requires it, for example [records required for tax or legal purposes], for [retention period]. Messages that also exist on Facebook are controlled by Meta and the Page owner; deleting them there must be done on Facebook.
Questions
Contact [Registered Company Name] at nollon@travelcompany.com or [Business phone number]. See also our Privacy Policy.